novacrest Terms of Service

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Welcome to novacrest. This Terms of Service agreement ("Terms") sets out the rules that apply when you visit, browse, or make purchases through the novacrest website, mobile platform, product offerings, and customer support channels. By using our platform or completing a purchase, you confirm that you accept these Terms and agree to comply with them.

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1. Acceptance of Terms

When you access or use any service offered by novacrest, you confirm that you have reviewed, comprehended, and consented to these Terms together with every law and regulation that applies to you. Should you disagree with any portion of these Terms, you may not access our website or use our services.

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2. Use of Website & Account Responsibilities

• Eligibility: To place orders on this website, you must be 18 years of age or older, or have reached the age of legal majority where you reside.
• Prohibited Conduct: You agree to use our platform exclusively for lawful, personal, and non-commercial purposes. The following activities are not permitted:
  • Participating in fraudulent activity or submitting fictitious orders;
  • Deploying automated bots, scrapers, or similar tools to harvest product information or pricing without authorization;
  • Attempting to breach site security, data infrastructure, or user accounts;
  • Reselling novacrest products for commercial purposes without explicit written approval.
• Account Security: You bear responsibility for safeguarding the confidentiality of your account login details and for every activity that takes place through your account.

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3. Product Information, Pricing & Availability

• Accuracy: We strive to present accurate product images, specifications, nutritional facts, allergen warnings, and pricing. Even so, typographical mistakes or inventory discrepancies can occasionally arise.
• Price & Order Corrections: Where an evident pricing or typographical mistake occurs, novacrest may correct the error and amend or cancel any impacted orders prior to dispatch, providing a full refund of any amount charged.
• Perishable Goods: Fresh or perishable items may naturally show slight differences in weight, appearance, or ripeness. Allergen details are supplied for reference only; customers with serious allergies should carefully review the labeling on product packaging.

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4. Orders, Payments & Cancellations

• Order Acceptance: Every order placed on our website depends on product availability and order verification. We may restrict order quantities or cancel orders that we suspect involve fraudulent activity or a breach of these Terms.
• Payment Processing: All payments are protected with SSL/TLS encryption and handled through payment gateways that comply with PCI-DSS standards. Payment in full is required before an order is dispatched.
• Order Modifications & Cancellations: To cancel or update an order, you must contact support@novacrest.top within 1 hour of placing it. After an order has entered dispatch processing, it can no longer be canceled or modified.

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5. Shipping, Returns & Customer Rights

Your purchases are governed by our official operational policies, which form part of these Terms by reference:

• Shipping & Delivery: All shipping fees, delivery estimates, and processing times are set out in our Shipping Policy.
• Returns & Refunds: Returns, eligibility requirements, damage claims, and refund timelines are governed by our Return & Refund Policy.

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6. Intellectual Property

Every piece of original content on the novacrest platform — including text, graphic designs, logos, software, product branding, and trade names — belongs exclusively to novacrest and is safeguarded by international copyright, trademark, and intellectual property laws. Reproducing or distributing this content without authorization is strictly forbidden.

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7. Limitation of Liability

To the fullest extent allowed by applicable law, novacrest will not be responsible for any indirect, incidental, special, or consequential damages arising from your use of our platform, products, or services. For any claim connected to a transaction, our total aggregate liability will not exceed the amount you paid for the specific products or services at issue.

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8. Governing Law & Dispute Resolution

These Terms are governed by and interpreted in line with the laws of the State of Delaware, United States, disregarding any conflict of law provisions. Any dispute or claim connected to these Terms or your purchase must first be presented to novacrest's support team for informal resolution.

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9. Changes to These Terms

novacrest may revise or update these Terms at any point. Significant changes will be announced by publishing the revised terms on our website. Continuing to use our website or services after any update signifies your acceptance of the revised Terms.

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10. Contact Us & Merchant Details

If you have questions regarding these Terms of Service, please contact our support team:

• Official Business Name: novacrest
• Customer Support Email: support@novacrest.top
• Customer Support Phone: 17023497515
• Physical Business Address: 6265 W RUSSELL RD, LAS VEGAS, NV 89118, United States
• Support Operating Hours: Monday – Friday: 8:00 AM – 8:00 PM EST | Saturday: 9:00 AM – 5:00 PM EST