novacrest Return & Refund Policy

Last Updated: July 16, 2026

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Overview

At novacrest, your satisfaction guides everything we do. We take pride in the freshness of our grocery selections and the quality of our kitchenware, and we back every order with a return and refund process that is straightforward, honest, and fair. If something about your purchase falls short of your expectations, our team is ready to make it right.

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Return Window

• Non-Perishable Grocery & Kitchenware: These items may be returned within 30 days of the delivery date. To qualify, merchandise must be unused, unopened, and in its original resalable condition, with all original tags attached and the original packaging fully intact.
• Perishable Items: For reasons of food safety, quality control, and public health requirements, perishable goods (including fresh produce, dairy, frozen items, prepared foods, and other short-shelf-life goods) cannot be sent back to us. However, if a perishable item arrives damaged, spoiled, expired, or otherwise compromised in transit, you qualify for an immediate full refund or a free replacement — simply provide clear photographic proof within 48 hours of delivery.

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Non-Returnable Items

The items listed below cannot be returned under any circumstances:

• Merchandise marked "Final Sale" at the time of checkout;
• Goods that have been opened, used, or partially consumed (unless they arrived defective or spoiled);
• Digital download codes, e-gift cards, and physical gift cards;
• Items harmed by improper storage, mishandling, or failure to follow the product's care instructions after delivery;
• Return requests submitted after the 30-day window without prior written approval from novacrest.

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Return Shipping Costs & Deductions

Return Reason	Return Shipping Cost	Processing / Restocking Fee
Merchant Error (Damaged, Defective, Spoiled, Incorrect Item Sent)	100% Free (Prepaid shipping label provided by us)	None ($0)
Customer Preference (Changed mind, wrong size, no longer needed)	Customer Responsible (Or opt for a $7.95 prepaid label fee deducted from refund)	None ($0)

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How to Initiate a Return

1. Submit a Request: Send an email to our customer support team at support@novacrest.top including your Order Number, the specific item(s) you want to return, and the reason for the return. If the item arrived damaged or spoiled, please attach clear photos showing the issue and its packaging.
2. Receive RMA & Instructions: Our team will review your request and, within 1 business day, provide a Return Merchandise Authorization (RMA) number together with detailed return shipping instructions.
3. Pack Securely: Place the item(s) in protective packaging. Clearly write your RMA number on the outside of the shipping box — never directly on the original product packaging.
4. Ship Back: Send the package through a trackable shipping service to the return address included in your RMA email.

Note: Packages sent without a valid, pre-approved RMA number may face significant processing delays or be declined upon arrival.

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Refund Processing & Timelines

• Inspection & Processing: After your return reaches our facility, our team will inspect it within 1–2 business days.
• Refund Credit: Once approved, your refund will be issued to your original payment method within 3–5 business days.
• Posting Time: Your bank or credit card issuer may require an additional 3–10 business days before the refunded amount appears on your statement.
• Shipping Cost Refunds: Original shipping charges are not refundable unless the return results from a novacrest error (for example, a damaged or incorrect item was sent).

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Damaged, Defective, or Incorrect Items

If your order arrives damaged, incomplete, incorrect, or with spoiled perishables, please let us know right away:

• Perishable Items: Reach out to us within 48 hours of delivery.
• Non-Perishable Items: Reach out to us within 7 days of delivery.

Please include clear photos of the affected items and the shipping package. We will promptly issue a full refund or ship a free replacement at no additional cost to you.

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Contact Us & Merchant Details

If you have questions about a return, the status of a refund, or how our return process works, please contact our support team directly:

• Official Business Name: novacrest
• Customer Support Email: support@novacrest.top
• Customer Support Phone: 17023497515
• Physical Business & Return Address: 6265 W RUSSELL RD, LAS VEGAS, NV 89118, United States
• Support Operating Hours: Monday – Friday: 8:00 AM – 8:00 PM EST | Saturday: 9:00 AM – 5:00 PM EST